Tech giants including Apple and Google are the subject of reports that have found the possibility of abusing recordings collected to improve assistants such as Siri and Google Assistant. In August 2019, Bloomberg revealed that Amazon had hired contract workers to anth hoard thousands of hours of audio from Alexa-equipped devices, prompting the company to launch tools for users to quickly erase data stored in the cloud. In July, a third party leaked Google Assistant voice recordings to users in the Netherlands. After that leak, a German privacy agency quickly ordered Google to stop collecting voice data in Europe for use for evaluation.
For its part, Microsoft said it would remove certain personal information from voice clips when they are processed in the cloud, including strings of letters and numbers that can be phone numbers, social security numbers, and email addresses. Furthermore, the company also said it does not use human reviews to listen to audio recordings collected from voice recognition in its business services.
Privacy is increasingly beyond the scope of a philosophical question and becomes a minimum requirement in business. Laws at the state, local, and federal levels are set out to make privacy a mandatory part of compliance management. Hundreds of bills addressing, cybersecurity, and data breaches are pending or have been passed in 50 U.S. states, territories, and the District of Columbia. It can be said that the most comprehensive of them – the California Consumer Privacy Act – was signed about two years ago. That’s not to mention the Health Insurance Provision and Accountability Act (HIPAA), which requires companies to seek permission before disclosing personal health information. International regulations such as the EU General Privacy Data Protection Regulation (GDPR) are in place to give consumers greater control over the collection and use of personal data.